Due to the particularity of the working time of airport service personnel, the staff demand is usually determined by the number of flights. There are peaks and troughs of the day, so the staffing needs vary from time to time. In most of the airport, a balanced group shift system is implemented for service personnel scheduling, resulting in poor efficiency of personnel. Therefore, this paper first use the queuing theory to forecast the needs of employees. Then based on the drawbacks of the balanced group scheduling system, a dynamic scheduling model is proposed. Use this model for instance verification, and finally put forward the dynamic adjustment measures. Compared results of balance group scheduling with model scheduling, it is found that the group within the dynamic scheduling can not only facilitate the management of personnel, but also improve the staff working efficiency and reduce the waste of human resources.
Mathematics in Practice and Theory