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民航值机人员动态排班问题研究

Research on Dynamic Scheduling of Check-in Personnel
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摘要 由于机场地服人员的工作时间具有特殊性,人员需求量通常是由航班数量决定的,一天之中的航班量有高峰和低谷时段,因此不同时段的人员需求也不同.目前大多数机场的值机人员排班实行均衡小组排班制度,每个班次人数均衡,导致人员利用效率差.因此本文首先利用排队论对员工需求进行预测,基于均衡小组排班制度的弊端,提出了组内动态排班模型,并利用此模型进行实例验证,最后提出动态调整的措施.对比均衡小组排班和模型排班结果发现,组内动态排班不仅能够方便进行人员管理,而且提高了员工的工时有效率,减少了人力资源的浪费. Due to the particularity of the working time of airport service personnel, the staff demand is usually determined by the number of flights. There are peaks and troughs of the day, so the staffing needs vary from time to time. In most of the airport, a balanced group shift system is implemented for service personnel scheduling, resulting in poor efficiency of personnel. Therefore, this paper first use the queuing theory to forecast the needs of employees. Then based on the drawbacks of the balanced group scheduling system, a dynamic scheduling model is proposed. Use this model for instance verification, and finally put forward the dynamic adjustment measures. Compared results of balance group scheduling with model scheduling, it is found that the group within the dynamic scheduling can not only facilitate the management of personnel, but also improve the staff working efficiency and reduce the waste of human resources.
作者 任新惠 尹晓丽 REN Xin-hui;YIN Xiao-li(School of Economics and Management,Civil Aviation University of China,Tinjin 300300,China)
出处 《数学的实践与认识》 北大核心 2019年第1期24-31,共8页 Mathematics in Practice and Theory
基金 国家自然科学基金(U1433111).
关键词 航空运输 动态排班 排队论 值机 air transport dynamic scheduling queuing theory check-in
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