Objective：To analyze the situation of lost medicines of outpatient pharmacy in order to find out reasons,put forward suggestions and reduce the incidence.Methods：Lost medicine registration forms in the outpatient pharmacy of east campus of Peking Union Medical College Hospital from 2013 to 2016 were selected.The following aspects,such as the number,amount of money,types,and claim for the lost medicines were analyzed.The reasons were also analyzed and corresponding suggestions were put forward.Results：The total number of lost medicines was 586 from 2013 to 2016.The total amount of money was about 50640.66 yuan.The places were mainly around the dispensing window.Although identified patients who lost medicines were contacted,only 25.48% of the lost medicines were claimed.Conclusion：Noisy environment and anxiety are the main causes of drug loss.It is suggested that chairs should be put and one-meter-line on the ground should be set up to create an easy and comfortable environment so that patients will have enough time to double check their medicines.In the meantime,it is important for the patients to provide accurate and effective contact information when they apply for a medical card,so that they will be contacted in time in case they lose medicines,to avoid delayed treatment and ensure medical integrity.
Chinese Pharmaceutical Affairs
patients taking medicine from outpatient pharmacy
automatic dispensing machine
taking medicine process
losing medicine registration form